Our purpose and values

Our purpose states why we exist. It’s what we believe in, what we want to make possible for people and is the benchmark that we set ourselves every day.

Our purpose is to connect people with each other and the world. We unlock opportunities for everyone.

Our values underpin everything we do - the services we deliver, the products we provide, and importantly how we behave and communicate with each other and our customers.

Trust

Do the right thing. Communities rely on us. We have the courage to speak up, be honest and take responsibility for our actions. Hear what Trust means to our people.

Inclusivity

Respect everyone. Everyone deserves to belong. We ensure people feel respected and included. Hear what Inclusivity means to our people.

Empowerment

Find a way. The world is full of possibility. We challenge ourselves to create a better future for everyone and get the job done.Hear what Empowerment means to our people.

Safety

Be safe and well. Everyone should feel safe and well in the course of their day. We support and care for each other. Hear what Safety means to our people.

Purpose and values video series

Watch our people talk about what the values mean to them, in the videos below.

Video	Audio
Australia Post personnel gaze into the camera.	WOMAN: Trust. MAN 1: Inclusivity. MAN 2: Empowerment. MAN 3: Safety.
On a white background, a red and white graphic resembles a strip of four postage stamps. Each stamp has a word, phrase and a letter. Together the four letters form the acronym 'T-I-E-S'. Stamp 1: "Trust. Do the right thing. T." Stamp 2: "Inclusivity. Respect everyone. I." Stamp 3: "Empowerment. Find a way. E." Stamp 4: "Safety. Be safe and well. S."	Flowing music.
A light-haired woman wears an Australia Post uniform. The Trust stamp graphic appears. Text: Jenny Edmanson, Licensee, Portarlington, VIC, Australia Post: In a small town a post box stands outside a post office.	I've been working My name is Jenny Edmanson and I've been the licensee of Portarlington post office for the last 14 years and a great little spot to work.
Jenny and others from Australia Post are on an Australia Post panel discussion. Jenny serves customers in her Post Office. Jenny Edmanson:	So my motto for trust is that trust takes a long time to build, but it can be destroyed quickly. So when trust is being built, you want to make sure that it continues and that you don't lose sight of, you know, the trust between two organisations, two people, two whatever it may be. We have to be able to trust the decisions that are made by people, you know, above us in head office and that then has to be trusted down to us. Customers want to be able to trust us. We do a lot of banking for them. We see a lot of their person... you know, the personal side of them and we need to be a trusted person in their lives working with them.
A blonde woman speaks from the panel discussion audience. Jenny is interviewed. Jenny Edmanson:	We need to be able to trust Australia Post and they need to be able to trust us. And it's all, you know, with Christine coming to, you know, our national APLAC meetings and things like that, that's where a lot of trust is starting to be built. She's doing it from the top which, you know, is great for us. As licensees, we can see that she really cares about us. It's fantastic how much she's really wanting licensees to be a part of the whole business.
On a white background a cube formed of the TIES stamps spins then becomes the Australia Post logo.	Flowing music.

Video	Audio
Australia Post personnel gaze into the camera.	MAN 1: Trust. MAN 2: Inclusivity. MAN 3: Empowerment. MAN 4: Safety.
On a white background, a red and white graphic resembles a strip of four postage stamps. Each stamp has a word, phrase and a letter. Together the four letters form the acronym 'T-I-E-S'. Stamp 1: "Trust. Do the right thing. T." Stamp 2: "Inclusivity. Respect everyone. I." Stamp 3: "Empowerment. Find a way. E." Stamp 4: "Safety. Be safe and well. S."	Flowing music.
A young dark-haired man wears an Australia Post uniform. The red I stamp appears. Text: "Anthony Moufarrege, Operations Clerk, Botany PDC, NSW, Australia Post:"	My name is Anthony Moufarrege. I've been working at StarTrack Botany for 15 months now. Loving life.
Anthony helps a customer, finds a parcel and laughs with a colleague. Anthony Moufarrege:	So, I'd been diagnosed with mild cerebral palsy at an early age. Then I was diagnosed with mild dystonia at the age of 13 when I had a mild seizure at school. So with my disability, I thought it'd be very hard to be part of the family straightaway. I thought I had to prove myself that I could do...I could do what everyone else can, even with my disability making it 10 times harder to do day-to-day chores such as tying my shoelace, go for walks, but I was completely wrong. They took me with open arms and made me who I am today.
Near a StarTrack truck and in an office Anthony works with colleagues. Anthony Moufarrege:	Before I started, my manager's made aware of everyone my situation. So everyone knew instantly what was my situation. So they really helped me throughout the daily chores at work. They knew my limits - what I can, what I can't do. At a young age, it was good to have two mentors as managers that helped me throughout my transition for working five days a week. I knew I was at home at Australia Post.
On a white background a cube formed of the TIES stamps spins then becomes the Australia Post logo.	Flowing music.

Video	Audio
Australia Post personnel gaze into the camera.	WOMAN 1: Trust. MAN 1: Inclusivity. MAN 2: Empowerment. WOMAN 2: Safety.
On a white background, a red and white graphic resembles a strip of four postage stamps. Each stamp has a word, phrase and a letter. Together the four letters form the acronym 'T-I-E-S'. Stamp 1: "Trust. Do the right thing. T." Stamp 2: "Inclusivity. Respect everyone. I." Stamp 3: "Empowerment. Find a way. E." Stamp 4: "Safety. Be safe and well. S."	Flowing music.
A light-haired man stands near an Australia Post sign. The Empowerment stamp appears. Text: Damien Franken, Head of Processing Efficiency Implementation, COO, Australia Post:	Hi, my name's Damien Franken and I'm currently the Head of Processing Efficiency. I've been with Post for 24 years.
In a warehouse Damien talks with colleagues. Damien Franken:	What it means to me is that you've got to create an environment for your team to always find a way. It's about providing role clarity and handing over the keys and making sure that you give them their drive into decision-making.
A wall is covered with photos of smiling Australia Post employees. Damien Franken:	It's really about building a team culture and environment to ensure that you are one team all united and making sure that you're pushing in the same direction to deliver great experiences for our customer.
Mail is carried on conveyor belts. Damien chats with other Australia Post employees Damien Franken:	Over the last two years, we've rolled out two programs at Dandenong. One was the Converse program and the other one's the DELIGHT program, and they've played a fundamental role in ensuring that we lay a really good foundation for continuous improvement. Really creating that learning environment. Our staff are engaging better with their team. I provided the tools and the skills to make sure they're having the right conversations.
Conveyor belts carry crates and boxes through the sorting centre. Staff organise mail. Damien Franken:	Find a way means to me, is if we've got a game plan and it's very clear and everyone has role clarity and there's team rules around that, it then creates the right environment for the staff to go out there and they know that, in the moment, they can make the right decisions. My analogy in regards to football, well, as a football coach, is that when they're out in the field, they know that they've got a role to play and they've got permission based on the different circumstances to adjust to that situation and make sure, ultimately, that we're delivering for our customer and giving them the service that they've paid for and expect.
On a white background a cube formed of the TIES stamps spins then becomes the Australia Post logo.	Flowing music.

Video	Audio
Australia Post personnel gaze into the camera.	MAN 1: Trust. MAN 2: Inclusivity. WOMAN 1: Empowerment. WOMAN 2: Safety.
On a white background, a red and white graphic resembles a strip of four postage stamps. Each stamp has a word, phrase and a letter. Together the four letters form the acronym 'T-I-E-S'. Stamp 1: "Trust. Do the right thing. T." Stamp 2: "Inclusivity. Respect everyone. I." Stamp 3: "Empowerment. Find a way. E." Stamp 4: "Safety. Be safe and well. S."	Flowing music.
A grey-haired man wears an Australia Post uniform. The 'S' stamp graphic appears. Wearing a fluorescent yellow uniform, Jerry drives an Australia Post motorbike from a depot. He talks to an Australia Post audience. Text: Jerry Guirguis, Postal Delivery Officer, Deepdene, VIC, Australia Post:	My name is Jerry Guirguis and I'm a PDO - Postal Delivery Officer - at Deepdene, which is in Kew. Safety means a great deal to me. It means that we look after our other posties. We worry about having a fatality. And having a fatality concerns us a great deal. When we do have something that happens in our network, it really worries us that statistically this is what might happen, so we are concerned about that. And it changes each one of us. It affects us enormously, yeah.
Jerry completes a form and prepares his motorbike. Wearing his fluorescent yellow uniform, he rides out and along city roads. Jerry Guirguis:	What happened was that a lady cut me off. Completely didn't see me whatsoever. And we went to court and they said, you know, didn't you see him on the road? She said, "Oh, I thought I saw him on the footpath." And I wasn't. So, you know, they don't see. Safety is about that you go home in one piece. Safety to me and my colleagues is really worrying and caring for my other posties. For us, it's all about knowing the consequences and doing something about it today. It's all about being fit and healthy for work and being happy in doing what you do.
On a white background a cube formed of the TIES stamps spins then becomes the Australia Post logo.	Flowing music.

TIES resources

Purpose and values posters

Download the Purpose and Values posters

Stock and instructions:

For A1 sized posters:

Finish Size: A1 594 x 841 Flat Size: A1 594 x 841
Stock: 200 gsm Yuppo Synthetic
Printing: 4 / 0, Bleeds
Finishing: None
Product Packaging: None
Special Instructions: Yupo synthetic (200 gsm)
One sided and full colour
5 kinds of posters and print one of each kind
Please roll into tubes for delivery

For A2 sized posters

Finish Size: A2 420 x 594 Flat Size: A2 420 x 594
Stock: 200 gsm Yupo Synthetic
Printing: 4 / 0, Bleeds
Finishing: None
Product Packaging: None
Special Instructions: Yupo synthetic (200 gsm)
One sided and full colour.
Please roll into tubes for delivery

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