Employee and Workforce Assistance Program
We provide a free, confidential coaching and counselling service for our employees, contractors, licensees and their immediate family members, through Converge International.
The Employee Assistance Program (EAP) and the Workforce Assistance Program (WAP) provide free, confidential counselling and coaching services, through independent counselling service Converge International to Australia Post employees and eligible family members to support them with work or personal difficulties. Call 1300 687 327 (1300 Our EAP).
Six, free, one-hour sessions are provided to you (per issue you wish to discuss), during each contract year (May-April), with the option of telephone, virtual or in-person appointments. Want to learn more about what your EAP/WAP includes and how it can help you and your family? Register to attend an EAP/WAP awareness seminar.
Find out how EAP/WAP has helped our people
Read stories from our people about how they have used the EAP/WAP.
There are many ways the EAP can enhance your health and wellbeing through eight streams available to you. Find out more about how the EAP has helped our people.
Employees who are experiencing work or personal difficulties can speak with experienced psychologists and counsellors, access 24/7 support and receive an in-person appointment within 48 hours of making a call. For our managers and people leaders, please call the Manager Assist service for strategies, suggestions, and options to support your team and yourself. Guidance is available to support you manage all people-related issues. You can also use the EAP to enhance or maintain good health and wellbeing.
Call 1300 687 327 (1300 OUR EAP) to speak to an experienced consultant who can provide advice on work life balance, career transition, relationships, diet and nutrition, legal and financial advice.
There are many ways the WAP can enhance your health and wellbeing through seven streams available to you. Find out more about how the WAP has helped our workforce.
Licensees and sub-contractors who are experiencing work or personal difficulties can speak with experienced psychologists and counsellors, access 24/7 support and receive an in-person appointment within 48 hours of making a call. For managers, please call the Manager Assist service for strategies, suggestions, and options to support your team and yourself. Guidance is available to support you manage all people-related issues. You can also use the WAP to enhance or maintain good health and wellbeing.
Call 1300 687 327 to speak to an experienced consultant who can provide advice on work life balance, career transition, relationships, diet and nutrition and financial advice.
EAP/WAP resource hub
You can also request copies of EAP/WAP cards by raising a query for Wellbeing in People Services.
It’s important to check in with your team regularly and offer assistance if they’re struggling with work or personal circumstances. The following resources will help you to look after the wellbeing of your people and help promote EAP/WAP in your workplace.
The below short video gives a high level overview of what’s contained in the critical incident procedure, including an escalation process, support resources for you and the team members, and where to find further information.
Handling a critical incident at work can be challenging. For additional guidance on this procedure, team leaders should speak with People Services.
Accessing information and support online may be a good starting point or a more comfortable approach for some people. The EAP/WAP Portal provides information online covering a range of topics such as childcare and parenting issues, work-related problems, dealing with depression and career development.
You can also access self-assessment tools to help gauge your wellbeing. Online counselling is also available, allowing you or a family member to communicate privately with a counsellor without face-to-face contact.
Click on the link below and log in using the 'Portal Login' button on the Converge International website.
Username: AUSPOST
Password: eap
Australia Post offers access to one session of specialist support (available during business hours only), in addition to your existing Employee Assistance and Workforce Assistance Program services.
Speak with a specialist counsellor and access support across issues specific to Lesbian, Gay, Bisexual, Transsexual or Intersex people. You can also discuss referrals to specialised services and access general information and resources.
Ph: 1300 542 874
Speak with our Aboriginal and Torres Strait Islander consultants, who demonstrate an in-depth cultural understanding and required approaches for specialist advice on indigenous issues.
Ph: 1300 287 432
Talk with a counsellor to access specialised advice on aged care and referral to state and local resources, as well as emotional support around caring for elderly family members and friends.
Ph: 1300 035 337
Domestic and family violence
Discuss issues with a specialist counsellor and access support around domestic and family violence, including access to counselling, referral to specialist services and assistance with planning for safety at work and at home.
Ph: 1300 338 465
Disability and carers
Talk with a counsellor to access specialised advice on disability support and referral to state and local resources and services, as well as emotional support around caring for family members or friends who live with disability.
Ph: 1300 243 543
Spiritual
and Pastoral Care Helpline
This helpline offers connection with counsellors from a number of different faiths who bring their specific social or cultural experience, knowledge and understanding to support you through challenges.
Ph: 1300 772 435
Youth and
Student Helpline
In recognition of
the many pressures on young people today, Converge have a dedicated helpline
targeting young people, staffed by young people who are professionally trained,
independent and who want to make a positive difference.
Ph: 1300 687 399
