Modernisation

Video: We see Paul Graham speaking directly to the camera, behind him is a row of parcel lockers where a customer is using the touch panel. A trolley carrying parcels is pushed into frame by an Australia Post team member. Soft music plays in the background.

On screen name plate reads: Paul Graham, Group Chief Executive Officer and Managing Director

Audio: Hi everyone, as we embark on a public discussion about the future of Australia Post, it's important to remember our purpose.

Video: We see a shot of a roadside Australia Post box at Bondi, in Sydney’s eastern suburbs. This transitions to a shot of Postal Delivery Officer Roisin Molloy, who is speaking with a woman on the street. This is followed by a shot of Australia Post vans passing each other.

Audio: Together, we're focused on delivering a better tomorrow for our customers and the communities we operate within. We're the caretakers of one of Australia's most loved and iconic brands.

Video: We see Paul Graham speaking directly to the camera.

Audio: However, our recent results highlighted the challenges we're facing that threaten our ability to continue to play this role.

Video: We see a young man and woman walking towards the entrance of a post office. We then transition to a tight frame of the Australia Post logo against a black wall.

Audio: These results weren't a surprise. We've been facing significant structural headwinds for a decade or more. Importantly, this is not something unique to Australia Post.

Video: We see Paul Graham speaking directly to the camera.

Audio: We're seeing the same story being played out across the globe.

Video: We see Postal Delivery Officer Roisin Molloy walking along a footpath in a residential community. We then see the camera pan up towards an Australia Post sign, with clear, blue skies behind the Post logo. We then transition into the shot of a young woman working at a desk, her wallpaper features the Australia Post logo. The screen shifts to another shot of a woman working on her computer.

Audio: The reality is we need to change. There are things we can do ourselves but there are things we need broader engagement on. Today's announcement is the first step in gaining the support needed to modernise our business so we can continue to deliver for our customers and communities.

Video: We see a stack of letters being sorted by machinery at our Northgate facility in Brisbane. We transition to a shot of a team member sorting ASOS parcels at the Sydney Gateway Facility. This is followed by a shot of an Australia Post truck passing through a parking lot. We cut to a tight image of a parcel tracking along a conveyer belt at a Sydney sorting facility. In the foreground we see the Australia Post logo. The image transitions to Australia Post signage outside a Post Shop, the glass doors slide open below it.

Audio: Through our letters business we connect Australians with each other, as well as with all corners of the world. As the largest parcel delivery operator in the country, we're underpinning Australia's $67 billion e-commerce sector and supporting the businesses who rely on it.

Video: We see a man and a young girl approaching the glass doors of a post office. We transition to an exterior shot of the Brunswick LPO in Melbourne.

Audio: Our vast Post Office Network provides critical services and connection, with the broader social benefits of Australia Post to communities estimated to be $226 million.

Video: We see a shot of a woman walking up stairs at the Cloncurry Post Office in regional Queensland.

Audio: This is especially critical in rural, regional and remote areas.

Video: We see Paul Graham speaking directly to the camera. In the background, an Australia Post team member is seen placing a parcel into a parcel locker.

Audio: And we're a critical support to Australians with diverse needs - whether its discounted letter pricing for concession card holders…

Video: We see a shot of an Australia Post van driving down a country road. We cut to vision of First Nations children reading books in a classroom, they are wearing teal t-shirts with Indigenous Literacy Foundation branding.

Audio: …our commitment to First Nations Peoples through our Reconciliation Action Plan…

Video: We see Paul Graham speaking directly to the camera.

Audio: …or the tailored offerings we provide to those living with a disability.

Video: Australia Post’s General Manager of Community and Stakeholder Engagement, Nicky Tracey, meets with representatives of the Charleville & District Cultural Association in regional Queensland. We transition to a shot of a pop-up Post Office in the New South Wales Northern Rivers region, where catastrophic flooding devastated communities in 2022. A team member scans a box and hands change and a receipt to a smiling customer.

Audio: Connection to the community is in our DNA - and that won't change. We'll hear lots of voices in the discussion about our future…

Video: We see a post office team member approaching a bank of parcel lockers. We transition to a shot of customers being served at our Bourke Street Post Office in Melbourne’s CBD. A close shot of Australia Post signage follows.

Audio: …and we welcome that. It's recognition of how important our business is to the community. But the thing I want you all to remember is this: we exist for Australia.

Video: We see Tina Cotroneo, Postal Manager, Ballina Post Office, speaking with a customer in the New South Wales Northern Rivers region. The shot transitions to three team members waving, smiling, and giving a thumbs up outside the Cloncurry Post Office in regional Queensland.

Audio: This process won't change the critical role we play in Australian communities. It will embed it. Australia Post will always be part of the fabric of Australian society.

Video: We see Paul Graham speaking directly to the camera.

Audio: And that's how we'll continue to deliver a better tomorrow for another 200 years.

Video: The Australia Post logo appears on screen before fading to black. The music transitions out softly.