The Workforce Assistance Program (WAP) is a free, confidential counselling and coaching service, provided by independent counselling service Converge International to the Australia Post Workforce and eligible family members to support them with work or personal difficulties. Call 1300 687 327

Six, free, one-hour sessions are provided to you (per issue you wish to discuss), during each contract year (Oct-September), with the option of telephone, virtual or in-person appointments. Want to learn more about what your EAP includes and how it can help you and your family? Register to attend a WAP awareness seminar.

We are passionate about creating a mentally healthy workplace which supports employees and enables them to thrive in all aspects of their professional and personal life. There are many ways the WAP can enhance your health and wellbeing through the 7 streams available to you. Find out more about how the WAP has helped our people.

Employees who are experiencing work or personal difficulties can speak with experienced psychologists and councillors, access 24/7 support and receive an in-person appointment within 48h of making a call. For our managers and people leaders, please call the Manager Assist service for strategies, suggestions, and options to support your team and yourself. Guidance is available to support you manage all people-related issues.

You can also use the WAP to enhance or maintain good health and wellbeing. Call 1300 687 327 to speak to an experienced consultant who can provide advice on work life balance/ career transition, relationships, diet and nutrition, legal and financial advice

Frequently asked questions

The EAP Portal provides online wellbeing resources

Accessing information and support online may be a good starting point or a more comfortable approach for some people. The EAP Portal provides information online covering a range of topics such as childcare and parenting issues, work-related problems, dealing with depression and career development.

You can also access self-assessment tools to help gauge your wellbeing. Online counselling is also available, allowing you or a family member to communicate privately with a counsellor without face-to-face contact.

Click on the link below and log in using the 'Portal Login' button on the Converge International website. 

Username: AUSPOST
Password: eap

Access EAP Portal

Specialist helplines

Australia Post offers access to one session of specialist support (available during business hours only), in addition to your existing Employee Assistance Program services.

LGBTI+

Speak with a specialist counsellor and access support across issues specific to Lesbian, Gay, Bisexual, Transsexual or Intersex people. You can also discuss referrals to specialised services and access general information and resources.

Ph: 1300 542 874

Aboriginal & Torres Strait Islander Peoples

Speak with our Aboriginal and Torres Strait Islander consultants, who demonstrate an in-depth cultural understanding and required approaches for specialist advice on indigenous issues.

Ph: 1300 287 432

Eldercare

Talk with a counsellor to access specialised advice on aged care and referral; to state and local resources, as well as emotional support around caring for elderly family members and friends.

Ph: 1300 035 337

Domestic and family violence

Discuss issues with a specialist counsellor and access support around domestic and family violence, including access to counselling, referral to specialist services and assistance with planning for safety at work and at home.

Ph: 1300 338 465

Disability and carers

Talk with a counsellor to access specialised advice on disability support and referral to state and local resources and services, as well as emotional support around caring for family members or friends who live with disability.

Ph: 1300 243 543