Conversations with our customers on Modernisation
On Wednesday 5 April, our MD & CEO Paul Graham, together with General Manager Enterprise and Government Andrew Brickwood, hosted roundtable discussions with small groups of enterprise customers, online retailers and mail customers around Modernisation.
Since the Federal Government launched the discussion paper into the modernisation of postal services on 2 March, we’ve been communicating with our customers about the need for Australia Post to change. The roundtable discussions are another way for us to have deeper, more intimate conversations on the topic.
Paul reiterated the challenges facing Australia Post and why Australia Post needs to modernise, and attendees were able to ask questions about Australia Post’s future plans and share any concerns - for them and their customers.
The conversations within each group were robust and attendees clearly articulated what they expect of Australia Post for the future. There was a general sense that they wanted Australia Post to be sustainable in the future, to support them in providing services to their own customers, and a number of them said they’d be contributing to the Government’s public consultation process.
Our enterprise customers and online retailers want us to have the freedom to invest more in our parcels business, which is where they see our future. And the mail customers want us to continue to invest in mail, though are worried that price and frequency of deliveries could impact their core business.
We’ll continue to engage with our customers and other stakeholders over the next 12 months, continuing to listen and understand what’s most important to them about Australia Post.
The Government’s discussion paper is open for submissions until 27 April, if you’d like to have your say on our future and modernisation.
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